Bad Service: BayanTel Broadband Service (Should Be Renamed to BayadMunaTel)
Saturday, July 28th, 2007When I wake up in the morning, the first thing I wanna do is turn on my PC and check on my emails. It is my morning ritual. I go online for several hours each day and at different times of the day. I definitely attend to my emails each morning and generally do the rest of my online chores & other fun stuff after lunch and after dinner, and often times even beyond midnight. But with a buggy connection like I have, that online ritual goes out the window, no pun intended.
Friendsterinos, which ISP do you subscribe to? Are you happy with your service? I definitely am not!! Our ISP is Bayantel (DSL service). I am just tired of calling them to complain. Their call center agents use their usual script that gets tired the minute I hear it since it doesn’t address my problem. I’ve worked for a call center business so I’m quite familiar with their script. It doesn’t work for me. Yeah they empathize with my plight but what the hell are they doing with my buggy connection meantime? I get disconnected at different times, the most irritating times were when I tried to send a long email and it just went nowhere. Clicking the browser’s Back button didn’t help either. So I end up having to re-create the same email which took a long time and a lot of effort for me to write. Fan-fucking-tastic! And to think I’m paying P1200 for that service!
I also have not received any rebates for all the times we didn’t get our internet connection. To further abuse us, they require us to call them back when our connection resumes. Why is the onus being put on the consumer? Don’t they keep records of when service was disrupted and when it was resumed? Couldn’t they just base the rebates on those records? How inefficient can Bayantel be? Apparently, VERY!
Here is another kicker: when you call Bayantel during downtimes, their lines are often busy for hours. How lovely, isn’t it? LOL! When their phone problem finally clears is usually when your internet connection problem gets fixed. Coincidence? So when you finally get a hold of Bayantel, they make you look like a total idiot for calling them for no justifiable reason. This is a comedy of errors. You want to cry but you end up laughing instead. What Bayantel do not hear is the gnashing of teeth, the clinching of our collective fists, the sighs, the rolling upwards of our eyes and our blood pressure rising. For Bayantel, it is just another day. For some of us, our days are shot.
I would be happy if I can switch to another ISP. Case closed. The sad part is I cannot becoz we signed a contract to be with Bayantel for a year. But they are not meeting their obligations as stipulated in the contract - to give me continuous service. My duty is to pay my bills and that I do. However, they are not doing their part of the bargain having not fixed my buggy connection for several months now. That should make the contract null or void or "broken" for one party not meeting its obligation, right? I’m not a legal expert so if you are, please advise me on this one. Bayantel keeps telling me that they are monitoring my connection (imagine if they have to say that to thousands of clients, how many monitors do they pay for that?) but the disruptions continue, with or without that "monitoring" that they supposedly do. What’s wrong with this picture? I think they just say that so I would think that they’re doing something instead of nothing which I believe is really what is happening here. I think they should let me get out of the contract so I can find a much better ISP than Bayantel. I already have one in mind, which is faster and P200-cheaper too!!!
There is a bigger problem here. And that is…here in the Philippines there is no clearinghouse for all consumer complaints related to utility services (electrical, water, cable, internet, gas, and phone services) and billing. Congress and the Senate should work on that, instead of trying to impeach or censure the president. Get to work, whiners! Which government agency can people complain to to get a speedy resolution of consumer problems? Don’t tell me I have to go to court for that? There should also be a monthly townhall meeting related to these utilities where people’s problems are addressed or aired. The utility companies should be made accountable for their inadequacies and transgressions. I would very much want to attend such meetings if such events exist, so I can bitch all I want and call attention to my complaints and the general abuse of Filipino consumers which happens a lot in this country, and also to put these utility companies in the spotlight and call them to task. We, consumers, are paying for their salaries. We have the right to demand better service and legitimately complain about certain issues that affect us all as consumers. If we want our country to be first world, we should demand FIRST-WORLD services.
For those of you who plan on getting a broadband connection, be sure to ask your would-be internet provider to assure you first before you sign on the dotted line that there is a way for you to back out of the 1-year contract should their service becomes unsatisfactory to you. Otherwise, you are signing a lopsided contract only favorable to your internet provider. Move on to the next ISP.
We are currently paying about P1200 for our DSL connection. Globe Broadband at one time provided us with a similar service (also DSL). I was satisfied with their service although at times I experienced some connection lags or slowdowns but at least I was still connected. The problem I have with them is they charge too much (P3000 a month). I never considered getting the satellite internet service (using an antenna), like Smart Bro, becoz their connection is generally slow at certain hours of the day, makes using multiple computers almost impossible to do (if you are using a LAN or if in a SOHO (small office home office) setting), susceptible to disconnection when it’s raining, or when cloudy or when there is an ongoing storm, and susceptible to hardware damage (usually the modem) caused by lightning and/or electrical line surges. A word to the wise: don’t turn on your PC using this service during inclement weather, otherwise your modem might get fried. Better still, unplug your PC connection to the antenna and to your powerline. As for PLDelayT DSL service, I just refuse to do business with them. In my past dealings with them, they made promises that they never kept, they didn’t know the word "follow-up," and they have some of the most annoying call center agents in the business. They are simply too irritating for me to deal with over the phone. They need to be trained better specially on product knowledge. If I own PLDT, I will fire the guy who handles that department. I heard ZPDee is awful too.
Well, stop the presses! Have you heard of MyDestiny? They provide CABLE internet, which is faster than DSL, at only a monthly charge of P998 or thereabout. If you have an internet cafe, Destiny also provides a much faster service @ 2.5Mbps, also via CABLE, than say, DSL, satellite internet, T1 or E1 at P8K a month fee. Your online gamers would really love you for giving them such a speedy connection. Even in the US, cable internet is faster than DSL. BTW, MyDestiny and Destiny are two different companies although they are related in terms of their backbone connectivity. I think Digitel is another broadband ISP but I know nothing about them to tell you anything that you can use, except put them in your radar screen when considering a better ISP or just picking one up for your area. Wait when WiMax comes to town. That service might just blow them all away at a much cheaper price! I’m keeping my fingers crossed.
MyDestiny, although it is faster than DSL, costs as much as Globe DSL (P999) and SmartBro wireless (P999) and cheaper than BayanTel’s DSL subscription (P1200). How do you like them apples?
These are some of your options, denizens of Friendster. You don’t have to take your ISP’s crap & unsatisfactory service anymore. You have choices out there. Get the best (fastest) & hassle-free internet service that you can afford. You just have to ask or look around. If you know anything better, do post them here. I live in the Metro Manila area so if you live in the Visayas or Mindanao, I’m sure you use other types of internet subscriptions or other smaller & unknown ISPs which give you total customer satisfaction, not just lip service.